Extra Information

• Our Day Services are run on an open access basis through a drop in model, 7 days per week excluding public holidays
• You can self-refer or be referred by, for example, your CPA Care Coordinator
• Our Day Service Manager or Day Service Organiser will talk with you about your needs
This information will help us all to try and meet your needs, whether through our Day Services and/or other services and support, and will only be shared with others with your knowledge and consent
• You may only want to visit us occasionally for a specific activity or some information or support and that’s fine
• If you are on CPA and using our service as part of your care plan the information about you will be shared with us by your CPA Care Coordinator
• We will review your needs with you on a regular basis to respond to any changes
• You can talk to someone about your needs at all times as your life changes. Also, you have access to and control of any information we have about you and the purpose for which it is required (including CPA information)
• You can have a friend/advocate, carer or other professional to support you if you wish
• If our service cannot respond to your needs we will try and identify with you how you might get the support you need and want

A copy of our Comments & Complaints procedure and Code of Conduct is available to all service users so that we know what’s expected of us all